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Equalize Digital

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Home / Accessibility Checker / How to Get Support for Accessibility Checker

How to Get Support for Accessibility Checker

Our support hours are Monday-Friday 9 AM – 5 PM U.S. central time, excluding holidays.

Free Support

We provide support for the free version of Accessibility Checker via the WordPress.org support forum. You will need to create a WordPress.org account and then can open a new support thread using the “Create a new topic” section at the bottom of the page.

create a new topic in wordpress.org plugin support

Here you can post a message detailing the nature of your problem or question about Accessibility Checker. The more detailed that your message is, the easier it is for us to answer your question or help you to resolve the issue quickly.

While we do our best to respond to WordPress.org support requests in a timely manner, they do fall behind support requests from Accessibility Checker Pro and Priority Support customers.

Get Faster, More Personalized Support

If you would like additional support beyond that provided to users of our free plugin, there are two options for receiving more personalized support:

Purchase Accessibility Checker Pro

Accessibility Checker Pro includes a number of additional features to support auditing your full website and includes personalized email-based support on plugin features and usage.

Learn more about Accessibility Checker Pro.

Purchase a Priority Support Plan 

Our priority support packages give you direct access to expert accessibility specialists and developers ready to help you resolve the accessibility errors and warnings on your website. Priority support plans include email, phone, and Zoom support, as desired. Priority support goes beyond plugin usage and can include consulting or custom coding to resolve accessibility problems on your website.

Learn more about Priority Support Plans.

If you already have Accessibility Checker Pro or a Priority Support Plan, you can log into your account on our products website to open a support ticket or schedule a call.

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Frequently Asked Questions

  • How to Install & Activate Accessibility Checker
  • Getting Started Quick Guide
  • Why Do We Say 100% Passed Tests, Not 100% Accessible?
  • How to Manually Check Your Website for Accessibility
  • When and How to Ignore Accessibility Errors or Warnings
  • What to do if There are Accessibility Errors in Your Theme
  • What to do if a Plugin You’re Using has Accessibility Errors
  • How to Get Support for Accessibility Checker
  • Can I Hire Equalize Digital to Fix Accessibility Issues on My Website?
  • Additional Resources for Learning About Accessibility
  • How to Test Accessibility Checker for Conflicts with Themes or Plugins
  • What Does “Unlimited Dev Sites” mean?
  • Is there an Accessibility Conformance Report (ACR) or VPAT available for Accessibility Checker?

Rule Documentation

  • A Slider is Present
  • A Video is Present
  • Ambiguous Anchor Text
  • ARIA Hidden
  • Blinking or Scrolling Content
  • Broken ARIA Reference
  • Broken Skip or Anchor Link
  • Duplicate Alternative Text
  • Duplicate Form Label
  • Empty Button
  • Empty Heading Tag
  • Empty Link
  • Empty or Missing Form Label
  • Empty or Missing Table Header
  • iFrame Missing Title
  • Image Animated GIF
  • Image Empty Alternative Text
  • Image Long Alternative Text
  • Image Map Missing Alternative Text
  • Image Missing Alternative Text
  • Improper Use of Link
  • Incorrect Heading Order
  • Insufficient Color Contrast
  • Link Opens New Window or Tab
  • Link to MS Office File
  • Link to Non-HTML File
  • Link to PDF
  • Linked Image Missing or Empty Alternative Text
  • Long Description Invalid
  • Low-quality Alternative Text
  • Missing Language Declaration
  • Missing Subheadings
  • Missing Title
  • Missing Transcript
  • Possible Heading
  • Readability & Simplified Summary
  • Tab Order Modified
  • Text Justified
  • Text Too Small
  • Underlined Text

Free Accessibility Help

Join our WordPress Accessibility Facebook group to connect with a community of web professionals and website owners using WordPress to build a more accessible web. Get answers to accessibility questions and join virtual WP accessibility meetups.

Join the Community

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Equalize Digital Websites for Everyone

Your WordPress accessibility team. Accessibility plugins, rapid audits, and consulting to help you make your website usable by people of all abilities.

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