Our support hours are Monday-Friday 9 AM – 5 PM U.S. central time, excluding holidays.
We provide support for the free version of Accessibility Checker via the WordPress.org support forum. You will need to create a WordPress.org account and then can open a new support thread using the “Create a new topic” section at the bottom of the page.
Here you can post a message detailing the nature of your problem or question about Accessibility Checker. The more detailed that your message is, the easier it is for us to answer your question or help you to resolve the issue quickly.
While we do our best to respond to WordPress.org support requests in a timely manner, they do fall behind support requests from Accessibility Checker Pro and Priority Support customers.
Get Faster, More Personalized Support
If you would like additional support beyond that provided to users of our free plugin, there are two options for receiving more personalized support:
Purchase Accessibility Checker Pro
Accessibility Checker Pro includes a number of additional features to support auditing your full website and includes personalized email-based support on plugin features and usage.
Learn more about Accessibility Checker Pro.
Purchase a Priority Support Plan
Our priority support packages give you direct access to expert accessibility specialists and developers ready to help you resolve the accessibility errors and warnings on your website. Priority support plans include email, phone, and Zoom support, as desired. Priority support goes beyond plugin usage and can include consulting or custom coding to resolve accessibility problems on your website.
Learn more about Priority Support Plans.
If you already have Accessibility Checker Pro or a Priority Support Plan, you can log into your account on our products website to open a support ticket or schedule a call.