If you’re experiencing issues running a scan with Equalize Digital Accessibility Checker, this guide outlines known issues that can interfere with a scan, and how to detect and ultimately resolve those issues.
FAQ
This doc can help you to understand how the tests in Accessibility Checker align with Web Content Accessibility Guidelines (WCAG) levels of conformance. For more information on what WCAG is […]
If you purchased a Small Business or Agency license for Accessibility Checker prior to November 16, 2023, you need to take a few steps to be able to see the […]
Yes, we have an Accessibility Conformance Report (ACR) available. The current Accessibility Conformance Report was completed in April 2022, testing Accessibility Checker Pro version 1.1.5 (which includes Accessibility Checker Free) […]
Once you have met your allowed number of active Accessibility Checker Pro licenses, you cannot activate any others. However, you can achieve unlimited dev sites access using local installs.
Although we have worked hard to ensure that Accessibility Checker is compatible with a variety of themes and other plugins, in some cases, some cases in which Accessibility Checker does not behave as expected when activated in tandem with another plugin or in a specific theme. Follow this guide to learn how to test for code conflicts between Accessibility Checker and a theme or plugin.
Want to learn more about web accessibility? These are our top recommended resources for learning more about accessibility, from options on Equalize Digital to outside sources.
If you want to guarantee that your website is fully accessible, then Equalize Digital's accessibility audit and remediation services may be the right option for your company or organization. For individuals and teams who would prefer to manage their own accessibility audit and remediation, but need occasional guidance or coding assistance, we offer priority support packages that extend beyond plugin usage assistance.
For users with Accessibility Checker Free, we provide support via the WordPress.org support forum. For users with Accessibility Checker Pro, we provide email-based support. Additionally, we offer priority support packages which connect you with accessibility specialists.
Sometimes, Accessibility Checker will flag errors on your website or, you may discover errors while performing manual accessibility checks, and find that they are coming from a plugin. Follow our guide to learn about your options for fixing a plugin with accessibility errors.
Sometimes, you may discover through manual testing or by reviewing the flags on Accessibility Checker that your website theme has accessibility errors. Follow our guide to learn more about your options for solving accessibility errors within your theme.
In some cases, Accessibility Checker will flag accessibility errors or warnings that can be ignored. Follow our guide to learn how and when it is okay to ignore accessibility errors and warnings on your website.
