Uber For Nurses

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About NursePro Plus

• Provides IV services to hundreds of hospitals, nursing homes, and healthcare facilities across the southeast U.S.
• Facilities request services and NPP nurses fulfill orders, frequently moving between multiple facilities in a day.
• Needed a solution that would allow them to stop relying on call centers for tracking order requests.

The Benefits of WordPress

• Client asked for it and was already familiar with WordPress site administration.
• Reduced cost and dev time by leveraging ecosystem.
  • Robust CMS and Media Handling
  • User creation, capabilities, and role management
  • Vast library of plugins:
    • Gravity Forms
    • Advanced Custom Fields
    • Admin Columns Pro
    • WP Mail SMTP
    • Awesome Support
• Ease of updates and ongoing security patches.
• Provides WP REST API and webhooks support.

How We Built It

User Journeys and Process Maps

• Create detailed maps that show how users move through the application.
• Include every action that they can take and the backend processes that need to be triggered by each action.

Design Process

• Designs in Figma.
• 15 pages and 37 artboards.
• Design many variations or each screen
• Include detailed notes for dev on functionality and accessibility.

Accessibility Starts Early

• Think about accessibility as early as user journey and
  process mapping.
• Accessibility in design
  • Color contrast
  • Font selection
  • Not using color alone to indicate status or interactivity
  • Tap target size
  • Include table headers, field labels, necessary buttons, etc.
  • Design hover and focus states
  • Browser alerts for key dialogs
• Including accessibility instructions for dev in Figma

How It’s Coded

• Custom user roles and capabilities for managers, requesters, and nurses
• Orders and Shifts stored as custom post types, facilities is a shared taxonomy
• Several custom Rest API routes
• Vue.js front end application
• Timezone considerations based on connect facility
• Custom email notifications and SMTP integration for transactional emails via PostMark

Customizing the Admin

• Custom dashboard widgets get key information in front of staff.
• Customize what’s in the menu to remove irrelevant items.
• Decide when to send users to the front – some items are better viewed outside of WP admin.

Lessons Learned from Multiple Portal Builds

Security

• Only certain hosts offer HIPAA compliance.
• Enforce 2FA for admins and staff (customers if possible).
• Image handling
  • Change where media library images are stored
  • Block direct access to uploads
• Restrict ability to edit field groups by user role – much more granular restriction than post edit capabilities.
• Enforce regular email address verification – disable/delete users who don’t verify within required time frame.

Data Management

• Database and file storage can get massive if not managed properly.
• Need functions to auto-delete data based on dates or deletion flags set by staff.
• Ensure media/uploads are deleted when posts or users they’re connected to are deleted.
• Need to discuss “instant delete” vs “put in trash” with client.

Hand off and post launch

• Include writing documentation and time for training in scope.
• Getting clients to test thoroughly can be a challenge.
• Start with a beta launch to one department or customer group.
• Expect scope changes and new requests in the first months.
• Include at least 90 days post launch support and plan for ongoing requests.

The limit is your imagination.